Provider Terms and Conditions

Last updated: 1st October 2024

1. Supplier Requirements

1.1 Eligibility
Suppliers must be at least 18 years of age to create an account or access the platform.

1.2 Single Account Policy
Suppliers are permitted to maintain only one account. Creating accounts under false identities, with incorrect information, or on behalf of another entity without proper authorization is strictly prohibited.

1.3 Account Restrictions
Suppliers previously removed by Printfuse.in are not eligible to create an account or use the service.

1.4 Accurate Information
Suppliers must provide accurate and complete information during registration and ensure that it remains up to date.

1.5 Rejection and Cancellation
Printfuse.in reserves the right to reject any registration or cancel an existing account at its discretion.

1.6 Facilities and Equipment
Suppliers must have operational facilities with their own machinery and printers, in operation for a minimum of one year.

1.7 Required Documentation
The following documents must be submitted during registration:

• Company Certification
• GST Certificate
• PAN Card
• Rent Agreement (if the office is rented)
• KYC for all directors

1.8 White Labeling
All products must be white-labeled. Neither Printfuse nor the supplier’s brand name should appear on the product or its packaging.

2. Packaging Requirements

2.1 Standard Packaging

• Apparel: Use standard BOPP packaging bags and tamper-proof courier bags.
• Other Products (e.g., mugs, posters, accessories): Use appropriate box packaging to ensure product safety.

3. Product Listings

3.1 Compliance
Suppliers must ensure that all products meet Printfuse.in guidelines and comply with applicable laws.

3.2 Accuracy
Provide detailed and accurate descriptions, images, and pricing for all listed products.

3.3 Updates
Product listings must be promptly updated for availability, pricing, and other relevant details.

4. Order Fulfillment

4.1 Timeliness
Orders must be fulfilled promptly within the specified timeframes. Order status updates, including "processing," "printed," and "ready to dispatch," must be timely to prevent cancellations.

4.2 Quality Assurance
Products must meet quality standards as described in the listings.

4.3 Images for Dispatch
Suppliers must upload pictures of the product and packaging, including the shipping label, via the mobile app once the product is ready for dispatch.

4.4 Packaging for Pickup
Products must be adequately packed and ready for pickup by Printfuse.in’s shipping partners as per the schedule.

5. Shipping

5.1 Shipping Responsibility
Printfuse.in will manage shipping to customers. Suppliers must ensure products are properly packed for secure transit.

6. Payments

6.1 Pricing and Commission
Suppliers set product prices, with Printfuse.in deducting applicable commissions or fees.

6.2 Wallet System

• The seller's wallet balance transfers to the supplier's wallet upon order confirmation.
• Withdrawals can be made once the order is delivered or RTO (Return to Origin) is confirmed.

6.3 RTO Handling
Suppliers must provide 60 days of free warehousing for RTO products.

6.4 Refunds and Returns
Suppliers must adhere to Printfuse.in’s refund and return policies.

7. Communication

7.1 Customer Service
Suppliers must provide prompt, professional support to address customer concerns.

7.2 Platform Communication
All order- and dispute-related communication must be conducted via Printfuse.in. Printfuse.in is not responsible for issues arising from off-platform communication.

7.3 Printfuse Communication
Suppliers should use the email address provided during registration as their primary contact point.

8. Compliance and Conduct

8.1 Legal Compliance
Suppliers must adhere to all applicable laws, including product safety, labeling, and consumer protection regulations.

8.2 Ethical Conduct
Suppliers must conduct business ethically, avoiding fraudulent or deceptive practices. Harassment or abuse towards Printfuse employees will result in immediate account termination.

8.3 Content Compliance
Suppliers may not upload content that infringes on intellectual property rights, such as copyrights or trademarks.

9. Termination

9.1 Voluntary Termination
Suppliers may terminate their agreement with written notice at any time.

9.2 Involuntary Termination
Printfuse.in may terminate accounts due to violations of terms or misconduct.

9.3 Post-Termination Obligations
Suppliers must fulfill any outstanding orders and resolve pending issues.

10. Amendments

Printfuse.in reserves the right to amend these terms. Suppliers will be notified of changes, and continued use of the platform constitutes acceptance.

11. Refunds and Replacements

11.1 Issue Reporting
Suppliers must notify Printfuse Support of any order issues within 7 days of delivery, providing a detailed description along with photo or video evidence.

11.2 Supplier Responsibilities

• Quality Control: Ensure all products meet Printfuse.in’s quality standards.
• Order Accuracy: Verify correct items, sizes, and colors before dispatch.
• Packaging: Securely package products to prevent damage during transit.

11.3 Issue Investigation
Printfuse.in will investigate reported issues based on customer evidence. Suppliers may be contacted for additional information.

11.4 Resolution Process
If the fault lies with the supplier, they will be required to replace the product at no additional cost. Printfuse.in will determine whether to issue a reprint or refund to the customer, with associated costs borne by the supplier.