Provider Terms and Conditions
PRINTFUSE GLOBAL PRIVATE LIMITED
Ground Floor, Plot No 21
Sector-142, Noida
Uttar Pradesh, India – 201305
Last Updated: 1st October 2024
1. Supplier Requirements
1.1 Eligibility
Suppliers must be at least 18 years of age to register and access the platform.
1.2 Single Account Policy
Each supplier is allowed to maintain only one account. Creating duplicate or fraudulent accounts or representing another entity without authorization is strictly prohibited.
1.3 Account Restrictions
Suppliers previously removed or banned by Printfuse are not permitted to re-register or access the platform.
1.4 Accurate Information
Suppliers must provide accurate and complete information at registration and keep it updated at all times.
1.5 Rejection and Cancellation
Printfuse reserves the right to reject any registration or suspend/terminate any supplier account at its sole discretion.
1.6 Facilities and Equipment
Suppliers must operate their own facilities with in-house printing and production machinery, functional for at least one year.
1.7 Required Documentation
Suppliers must submit the following documents during onboarding:
Company Registration Certificate
GST Certificate
PAN Card
Rent Agreement (if applicable)
KYC documents of all directors
1.8 White Labeling
All products must be strictly white-labeled. Branding of either Printfuse or the supplier must not be visible on the product or its packaging.
2. Packaging Requirements
2.1 Standard Packaging
Apparel: BOPP and tamper-proof courier bags
Other Products (e.g., mugs, posters): Box packaging ensuring safe transit
3. Product Listings
3.1 Compliance
All listings must comply with Printfuse’s platform policies and applicable laws.
3.2 Accuracy
Descriptions, images, and pricing must be precise and up to date.
3.3 Updates
Availability, price, or other listing details must be updated promptly.
4. Order Fulfillment
4.1 Timeliness
Orders must be fulfilled within stipulated timelines. Real-time status updates (“Processing,” “Printed,” “Ready to Dispatch”) are mandatory to avoid cancellations.
4.2 Quality Assurance
Suppliers are responsible for maintaining the product quality as described.
4.3 Dispatch Images
Clear images of the packed product and shipping label must be uploaded via the mobile app before pickup.
4.4 Packaging for Pickup
Products must be securely packaged and ready for courier pickup as per schedule.
5. Shipping
5.1 Shipping Responsibility
Printfuse handles end-customer delivery. Suppliers must ensure packages are prepared securely for safe delivery.
6. Payments
6.1 Pricing & Commission
Suppliers set the product prices. Printfuse deducts applicable commission before payment.
6.2 Wallet System
Upon order confirmation, the seller’s wallet balance is transferred to the supplier’s wallet.
Withdrawals are available post successful delivery or RTO confirmation.
6.3 RTO Handling
Suppliers must offer free warehousing for RTO products for up to 60 days.
6.4 Refunds and Returns
Suppliers must comply with Printfuse's refund and return policies.
7. Communication
7.1 Customer Support
Suppliers must respond to customer issues professionally and promptly.
7.2 Platform Communication Only
All order or dispute communication must occur through Printfuse. Off-platform communication will not be entertained.
7.3 Official Communication
The email provided at registration will be the default channel for all official communication.
8. Compliance and Conduct
8.1 Legal Compliance
Suppliers must adhere to all laws relating to product quality, labeling, and consumer rights.
8.2 Ethical Conduct
Any fraudulent, abusive, or unethical behavior may result in immediate account termination.
8.3 IP Compliance
No content may infringe on copyrights, trademarks, or other intellectual property.
9. Termination
9.1 Voluntary Termination
Suppliers may terminate their account with 30 days’ prior written notice.
9.2 Involuntary Termination
Printfuse may terminate accounts due to violations or misconduct.
9.3 Post-Termination Obligations
All pending orders must be fulfilled, and open issues resolved, even after termination notice.
10. Amendments
Printfuse reserves the right to modify these terms at any time. Continued use of the platform constitutes acceptance of updated terms.
11. Refunds and Replacements
11.1 Issue Reporting
Suppliers must report any order issues within 7 days of delivery with supporting photo/video evidence.
11.2 Supplier Responsibilities
Quality Control: Maintain Printfuse-defined standards
Order Accuracy: Ensure correct size, color, and SKU before dispatch
Packaging: Use secure packaging to avoid damage in transit
11.3 Issue Investigation
Printfuse will evaluate reported issues and may request further information from the supplier.
11.4 Resolution Process
If the supplier is at fault, they must reprint or replace the item at no cost. Refund/reprint decisions lie with Printfuse, and any associated costs will be deducted from the supplier’s wallet.
12. Additional Terms
12.1 Service Suspension or Exit
Suppliers intending to pause or discontinue services must notify Printfuse at least 30 days in advance in writing.
12.2 Liability for Undispatched Cancellations
If an order is cancelled due to the supplier's failure to dispatch, the supplier shall be liable to compensate the seller with the full sale price of the product.
