Refund and Return Policy

PRINTFUSE GLOBAL PRIVATE LIMITED

Ground Floor, Plot No. 21
Sector-142, Noida
Uttar Pradesh, India – 201305

Last Updated: 1st February 2025

1. Introduction

At Printfuse, we prioritize customer satisfaction by providing high-quality products and a seamless ordering experience. This policy outlines the conditions under which cancellations, returns, and refunds are processed.

2. Cancellations

2.1 Customer-Initiated Cancellations

• Orders can only be canceled within 24 hours of placing the order.
• If an order has already been processed, printed, or shipped, cancellation is not possible.
• If an order is marked as Return to Stock (RTS), sellers can reship it within 60 days by paying the applicable courier charges.
• If the order is shipped, it will follow the standard return policy outlined below.

2.2 Provider-Initiated Cancellations

Printfuse reserves the right to cancel an order under certain circumstances, including but not limited to:

• Quantity limitations
• Pricing or product listing errors
• Fraud prevention concerns

If an order is canceled by Printfuse after payment, the refund amount will be credited to the seller’s account.

3. Reasons for Returns

Returns are categorized into two types:

1. Courier Returns (Return to Origin – RTO)
2. Customer Returns

3.1 Courier Returns (Return to Origin – RTO)

Courier returns occur when an order is undelivered and marked as Return to Origin (RTO) due to the following reasons:

• Customer not contactable
• Incomplete or incorrect address
• COD amount not ready
• Customer requested future delivery
• Self-pickup requested but not collected
• Customer refused delivery
• Premises closed
• Pin code unserviceable

Action Required on RTO Orders:

• When a seller receives an RTO order, it will be updated in their seller account.
• The returned shipment will be delivered to the seller’s registered address.
• RTO orders will be visible in the seller panel for 60 days. Sellers can reship the order by paying the applicable shipping charges within this timeframe.
• If the seller does not reship within 60 days, the order will be disabled for reshipping.

Note: If a pin code becomes unserviceable after the order is placed, Printfuse will not be responsible for the RTO, and no refunds will be issued.

3.2 Customer Returns

Customer returns involve product quality issues, incorrect items, or exchange requests. Printfuse accepts returns under the following conditions:

Product Quality Issues

• If a product is misprinted, damaged, or defective, the issue must be reported within 7 days of delivery.
• Claims for items lost in transit must be reported within 7 days of the estimated delivery date.
• An unboxing video is required to verify the issue. If the video is not provided, Printfuse is not liable for refunds or replacements.

Broken or Damaged Products

• For fragile products (e.g., mugs, framed posters), damage must be reported within 7 days of delivery.
• To request a replacement, customers must provide:
  • Clear images of the damaged product
  • Original packaging with shipping label
  • Customer details
• After we receive all the proof of the damaged product, replacement will be processed within 4-6 working days.

Careful Unpacking Requirement

• Customers must open packages carefully.
• Printfuse is not responsible for damage caused by scissors, knives, or other sharp objects during unpacking.
• Customers must share images of courier packaging for verification.

Rejection by Customer

• Since products are custom-made, returns due to personal preferences (e.g., size, color modifications) are not eligible for refunds.
• If a customer wants to modify size or color, they must place a new order at their own expense.

4. Handling Size Discrepancies

• If a size issue arises, customers must provide clear images of the product with measurements for verification.
• Measurement Tolerance: A ±0.5-inch size variation is acceptable for apparel products. Returns or refunds will not be granted for variations within this range.

5. Lost and Damaged Orders

5.1 Lost in Transit

If an order is lost during shipping, Printfuse will issue a refund only after confirmation from the shipping carrier.

5.2 Package Damage at Delivery

• If a package is visibly damaged upon delivery, customers should ask the courier to note the damage in the delivery remarks.
• Customers must record an unboxing video before opening the package, clearly showing the shipping label.
• This video is mandatory for filing a claim with the courier.

6. Refund Processing

6.1 Manner of Refund

• Refunds are issued as credits that can be used for future orders.
• Sellers are responsible for issuing refunds to their customers. Printfuse does not directly refund end customers.
• Customers agree not to dispute Printfuse’s decisions regarding cancellations and refunds.

6.2 Refund Timeline

• If a refund is approved, it will be processed within 7-10 business days.
• Refunds will be issued as store credits or returned to the original payment method, depending on the circumstances.

7. Contact Information

For any return or refund-related queries, contact us at:
📧 [email protected]