Refund and Return Policy

Reasons for Returns

1. Courier Returns

Courier returns occur when an order is undelivered and marked as ‘Return to Origin’ (RTO). Possible reasons for an order being marked as RTO include:

• Customer not contactable
• Incomplete address
• COD amount not ready
• Future delivery requested by the customer
• Self-pickup requested by the customer
• Customer refused delivery
• Door/premises/office closed
• Pin code not serviceable

Provider Receives the RTO

When the provider receives the returned shipment, it will be updated in your seller account, and you will receive an email notification at the registered address.

Action Required on Courier Returned Orders

Provider will store returned orders for 60 days from the date marked as RTO, without any warehousing fee. During this period, you can choose to reship the order to yourself or another address. After 60 days, if you fail to reship these orders then we will donate the products to NGOs.

If the pin code becomes unserviceable after the order is placed, we will not be responsible for the RTO, and no refunds will be processed.

2. Customer Returns

Customer returns involve issues with product quality or requests for exchanges:

• Product Quality Issues: For misprinted, damaged, or defective items, you must notify Printfuse within 07 days of delivery. Claims for items lost in shipment must also be reported within 07 days of the estimated delivery date.
• Broken Products: For fragile items like mugs and framed posters, issues must be raised within 07 days of delivery. To initiate a replacement request, provide pictures of the broken product along with the original packaging, clearly showing the shipping label and customer details for verification.
• Rejection by Customer: As products are customized to your specifications, returns or rejections must be handled by you. No refunds will be issued for modifications in size or color. A new order must be placed at your expense for any modifications.

Action on Returned Orders

Orders returned due to incorrect addresses or customer rejections will be marked as RTO in the Seller panel upon receipt. These returns will be stored free of charge for 60 days. After 60 days, you can reship the products to your address, or After 60 days, if you fail to reship these orders then we will donate the products to NGOs.

Cancellations

1. Customer-Initiated Cancellations

If we receive a cancellation notice and the order has not yet been processed, we will cancel the order immediately and refund the full amount as credits to your seller account. If the order has already been printed or ready to dispatch, cancellation is not possible, and the product will be marked RTS (Return to Stock) which can be reshipped by the seller in next 60 days by paying the courier charges only however if the product is shipped, then the product will follow the normal lifecycle process.

2. Provider-Initiated Cancellations

Under certain circumstances, the provider may need to cancel an order. This may happen due to limitations on quantities, inaccuracies in product or pricing information, or issues identified by our fraud prevention team. If your order is canceled after payment, the amount will be credited back to your seller account.

Manner of Refund

If a cancellation is approved, refunds will be issued in the form of credits that can be used for future orders. Sellers are responsible to refund their customer in their own. Customers agree not to dispute the decisions made by Printfuse regarding cancellations.

Conclusion

Returns can be classified into two segments: Courier and Customer Returns. This policy outlines the processes involved in managing each type of return.

For further assistance, please contact us at [email protected].

Thank you for choosing Printfuse!